For coupons that have a limited number of uses, once your order is completed, the coupon will not be returned even if you cancel your order.
Therefore, please note that if a coupon can only be used once, you will not be able to use it again even if you cancel.

If the item is in stock, you can add it to your cart.
We cannot confirm how many items are in stock.

For more information on how to order, seeOrder flow"Please refer to the.

If you use a free email service such as Yahoo Mail or Gmail, there is a possibility that the email is automatically sorted into your spam folder.
Additionally, if you are using a smartphone or conventional mobile phone, you may not be able to receive emails depending on your settings to reject spam emails.
In rare cases, there may be a delay in email delivery due to server congestion. Thank you for your understanding.

You can also check your order details from your purchase history on My Page.
Purchase historyhere

*You must log in to My Page.

If you have any questions, please contact us.Inquiry formPlease contact us.
Please let us know your order number at that time.

For inquiries using the form, please contacthere

[Miki House Official Site] Phone: 0120-891-079 (toll free) Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address :dmkd@mikihouse.co.jp

If your order has been completed, the order details will be displayed in your purchase history on My Page.
Purchase historyhere

*You must log in to My Page.

You can check your order details in your purchase history on My Page.
Purchase historyhere

*You must log in to My Page.

If you have duplicate orders, please cancel them.
Customers who place an order after registering as members can cancel their order while the order is in the "Order Accepted" status on My Page. Please contact us using the inquiry form below along with your order number. Customers who placed an order without registering as members do not have a My Page, so please contact us using the inquiry form below along with your order number.

For inquiries using the form, please contacthere

[Miki House Official Site] Phone: 0120-891-079 (toll free) Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address :dmkd@mikihouse.co.jp

As a general rule, we will ship the ordered products on a per-order basis. Even if you order additional items immediately, due to our system, we cannot send them together. Please note.
Please note that shipping charges are free for orders over 11,000 yen (tax included) per item.
If the order amount is less than that amount, shipping charges will be charged separately.

Ordered products cannot be changed.
We apologize for the inconvenience, but please cancel your order and place your order again.

Customers who place an order after registering as members can cancel their order while the order is in the "Order Accepted" status on My Page. Please contact us using the inquiry form below along with your order number.
Customers who placed an order without registering as members do not have a My Page, so please contact us using the inquiry form below along with your order number.

<Contact information>For inquiries using the form, please contacthere

[Miki House Official Site] Phone: 0120-891-079 (toll free) Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address :dmkd@mikihouse.co.jp

Please note that if your order is in the "Product Preparation" or "Shipping Completed" status, the package has already been handed over to the delivery company and cannot be canceled.

You can check your order details in your purchase history on My Page.
Purchase historyhere

*You must log in to My Page.

We apologize for the inconvenience, but we do not accept reservations for items. Thank you for your understanding.

Favorites list is a product list page exclusively for customers where they can list products they are interested in.
This is useful when you are unsure about purchasing or want to compare and consider other products.
Please note that there is no product arrival notification or reservation function.

*For product arrival notificationsherePlease take a look.
*Membership registration is required to use the favorites list.

Click "Add to Favorites List" on the product page you wish to register.
You can view the registered products at any time from the "Favorite List".
Products can be added to your favorites list by color.

*It is not possible to register items to your favorite list by size.
Please note that although the size will be automatically displayed on the system, it may not necessarily be the size you requested.

If the email address you entered is correct, the email may not be delivered correctly depending on the system of the email service provider you are using.
This problem is particularly common among customers who have registered iCloud or free email services.
If you do not receive the email, please check the following.

[Email will be delivered to spam folder/trash]
Email service providers have strict standards for determining spam email, so emails from us may end up in your spam folder or trash instead of your inbox.
Please check whether the email has arrived in a folder other than [Inbox].

[I haven't received any emails]
Emails may not be delivered due to reasons such as domain specific reception or spam filter settings.
(Even if you use the same email address as before, emails may not be delivered.)

Please configure the settings that allow you to receive emails by specifying the domain provided by each email service you use.
Address: dmkd@mikihouse.co.jp

*The email service provider's system may delete the email before it is received, and it may not be categorized into a folder, so it may not be delivered.

If the above does not resolve your issue, you may contact us by phone to confirm your order details and check the delivery status.
Additionally, if you inquire about the above via email, there is a possibility that we may not receive a reply, so we may respond by phone.
Please contact us and include a phone number where we can contact you.

Credit cards, cash on delivery, PayPay, ALIPAY, Rakuten Pay, WeChat Pay, and NP deferred payment are available. For more information on payment methods, seeUser Guide"Please refer to the.

yes. Please rest assured that we use an encryption technology called SSL to automatically change to a complex code, increasing the confidentiality of communication.
Regarding security policyherePlease refer to the.

Payment method cannot be changed after ordering.
Please cancel your order and place a new order.
You can cancel your order while it is in the "Order Accepted" status on My Page. Please contact us using the inquiry form below along with your order number.
Customers who placed an order without registering as members do not have a My Page, so please contact us using the inquiry form below along with your order number.

Please note that if your order is in the "Product Preparation" or "Shipping Completed" status, the package has already been handed over to the delivery company and cannot be canceled.

For inquiries using the form, please contacthere

[Miki House Official Site] Phone: 0120-891-079 (toll free)
Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)
email address :dmkd@mikihouse.co.jp

We will ship the ordered products on a per-order basis.
Even if you order additional items immediately, due to our system, we cannot send them together. Please note. Please note that shipping charges are free for orders over 11,000 yen (tax included) per item. If the order amount is less than that amount, shipping charges will be charged separately.

For inquiries using the form, please contacthere

[Miki House Official Site] Phone: 0120-891-079 (toll free)
Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)
email address :dmkd@mikihouse.co.jp

JCB/VISA/MASTER/Diner’s Club/AMERICAN EXPRESS and their affiliated cards can be used.  

Please select "NP deferred payment" on the payment method selection screen and place your order. An envelope for NP post-payment will be delivered to the orderer separately from the product. You can use the envelope to pay at a bank or convenience store.


For more information about NP deferred payment,User GuidePlease refer to the.

COD fee is free. Our company will cover the cost.

Cash on delivery is currently available in all regions.

The security code is the 3-digit (or 4-digit) number on the rightmost side of the signature field on the back of your credit card (on the front for American Express).
If using a credit card, you will be required to enter a security code.

*Cards without a security code printed on them cannot be used.
*American Express is a 4-digit number printed on the top right (or top left) of the card.
*The displayed part (front/back) and number of digits (3/4 digits) differ depending on the credit card company.
*If you have any questions about the security code, please contact the card issuer listed on the back of the card.

Shipping costs for returns will be borne by the customer if the item is returned due to customer reasons such as an error in the order or incorrect image.
Please return it "prepaid".
If the product is defective or our company is responsible, we will bear the cost.
Please send it back by "cash on delivery".
In principle, returns are limited to one week after receiving the product.

*There is no designated delivery company. Since there is a possibility of damage or loss during delivery, we recommend using a courier service (Kuroneko Yamato, Sagawa Express, Yu-Pack, Seino Unyu, etc.) that is insured and has a delivery history.

For more information"User Guide｜About returns"Please refer to the.

Arrangements for refunds will be made in the order they are received by us.
Therefore, it may take approximately one week to complete the procedure.
Also, please note that in the event of a long-term holiday, procedures will be required for the day after the holiday.


Refunds will be made in cash by registered mail.


If you meet the credit card company's closing date, the amount will be offset.
If you miss the deadline, the amount will be debited and then refunded to your bank account from your credit card company the following month.
For details about refunds from credit card companies, please contact your credit card company.


Refunds will be made via PayPay.


Refunds will be made via ALIPAY.
Arrangements for refunds will be made in the order they are received by us.
Therefore, it may take approximately one week to complete the procedure.
Also, please note that in the event of a long-term holiday, procedures will be required for the day after the holiday.


Refunds will be made in cash by registered mail.


If you meet the credit card company's closing date, the amount will be offset.
If you miss the deadline, the amount will be debited and then refunded to your bank account from your credit card company the following month.
For details about refunds from credit card companies, please contact your credit card company.


Refunds will be made via PayPay.


Refunds will be made via ALIPAY.


In the case of a full refund of the purchase amount, the refund will be made through Rakuten Pay.
*Rakuten points used will be returned.
However, if you are using limited-time points and the cancellation date has passed the expiration date, those points will be forfeited and will not be refunded.
If you wish to refund a portion of your purchase amount, the refund will be made in cash and by registered mail.


Refunds will be made via WeChat Pay.


If payment has already been made, the refund will be made in cash and by registered mail.

We apologize for the inconvenience, but please contact our store.
Once we have confirmed the details, we will inform you about the return/exchange.

*Please be sure to contact us using the inquiry form below or toll-free number within one week after receiving the product.

For inquiries using the form, please contacthere

[MIKI HOUSE OFFICIAL SITE] Phone: 0120-891-079 (toll free) Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address :dmkd@mikihouse.co.jp

Please check the following two points.

・In spam settingsEmail address of the authentication email sender (auth@mikihouse.co.jp) are you set to receive emails from
・Is the verification email stored in your spam folder?
 
If you have checked the above and still do not receive the verification email, we apologize for the inconvenience, but please register as a member using a different email address.

This site identifies individuals by email address.
Therefore, it is not possible to register multiple members using the same email address.
Please only register once per person.

Please use it when logging in to the member page (My Page).
By logging in with your email address and password on the login screen, you can use a variety of services free of charge, such as registering your address and phone number, registering your delivery list, and registering your favorites list.

It can be used with one membership registration.

You can make changes by logging into your member page (My Page).

Please proceed from "Reset Password" on the login screen.

Have you entered the wrong email address and password?
Please note that the email address and password are the email address and password you registered in your customer information.

You can make changes by logging into your member page (My Page).

It doesn't cost anything.

This page allows you to check the information of registered customers.

Basic information such as name and home
Child information
Change Password
Register/change delivery list
Check purchase history
Check your favorite products
etc.

For information on how to read sizes and the meanings of terms, click here.About dimension display"Please refer to.

Regarding the size, there are individual differences, but as a guide, this "About dimension display"Please refer to.

If it is not listed on the product page, please contact us using the inquiry form. We will measure the actual size.
In addition, regarding the dimension notation, click here.About dimension display"Please refer to.

For inquiries using the form, please contacthere

[MIKI HOUSE OFFICIAL SITE]
Phone: 0120-891-079 (toll free)
Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)
email address :dmkd@mikihouse.co.jp

We are sorry, but we cannot accept your request.

[Gift delivery] is available to deliver various gifts such as baby gifts directly to the gift recipient.
This is useful when you cannot hand over the gift in person.

[If you would like gift delivery]
When ordering, please specify your desired delivery address in the "Delivery Address" field.
Please note that the "orderer information" during the purchase process will be the address of the orderer.
If you do not select wrapping (550 yen including tax), the item will be delivered without wrapping.
If the shipping address is different, the price tag will be removed and delivered even if wrapping is not selected.
Please also specify the payment method, wrapping, and other necessary items.
For more information, see "Usage Guide"About the order processPlease check the page.

You can choose to pay by credit card, PayPay, ALIPAY, Rakuten Pay, WeChat Pay, or NP deferred payment.
We do not issue statements.
Please check your order history from the purchase history on My Page.
Purchase historyhere

*You must log in to My Page.
*If you purchased without registering as a member, please check your order completion email.

If the item is wrapped, or if the shipping address is not your home, please rest assured that all price tags will be removed. In the case of picture books, the book will be delivered with a sticker pasted on the price display area.

Each order can only be shipped to one location.
If you wish to have the item delivered to multiple locations, please place an order for each destination.

There is a fee (550 yen including tax).
If you select wrapping when placing your order, we will wrap the item appropriately and deliver it to you.
Additionally, if you wish to have it wrapped, we will also include a carrier bag.
We will choose the type of carrier bag depending on the wrapping.

Noshi service is not available. If you choose message card wrapping (550 yen including tax), you can include one message card per order. Even if the wrapping is different depending on the shape of the product, only one message card will be sent. There are several types of message cards, including ones with pre-printed text and plain ones, so please select the message card you need in your cart.

I will wrap them all together as much as possible. Depending on the product you choose, it may be divided into multiple parts due to the shape and other characteristics of the product.

*We apologize for the inconvenience, but please note that we are unable to accommodate customer requests such as separating or combining the wrapping.

Handbags are provided only if you request wrapping.
If the wrapping needs to be separated due to reasons such as shape, we will include a single bag that is large enough to wrap all the items together. Handbags may be separated depending on the wrapping size, etc. Please note.

*We will include an appropriate handbag depending on the size. You cannot choose the type.

The name written in the "Requester" field on the delivery invoice is usually the name entered in the orderer's address.

We use a highly confidential encrypted communication technology called SSL (Secure Sockets Layer) on pages where you enter credit card information and customer personal information. No special settings are required to use SSL, so you can enjoy online shopping with peace of mind.
Regarding the security policy, please seehere"Please refer to the.

For security reasons, we recommend using the latest version of the browser on the MIKI HOUSE official website.
Other browsers may cause problems such as screens not displaying correctly.
For the recommended environment, seehere"Please refer to the.

Information is sent from this website's server to your computer and stored on your hard disk.
This website's server can only read the cookies sent and stored by this website's server.
This website cannot read cookies written by other websites or data stored on the user's hard disk.

Our main purpose is to enhance the information and services we provide to our customers by ensuring that various contents operate correctly and understanding usage status.

*Unless we obtain the user's consent in advance, we will not obtain information that can identify an individual through cookies.

Users can accept or reject cookies in the cookie settings, but if they are rejected, some content, mainly forms, will not be available. Please note.
How to set cookies varies depending on your browser.
Please refer to the instructions for your browser.

Please visit your nearest retail store. For location and business hours, please seeShop list"Please refer to the.
Please note that the product lineup varies depending on each shop. Please make a note of the product number and consult the staff at each shop.
Please call us to confirm stock availability before visiting the store.

We will notify you of events and new product information that will be held through our online shopping site via email newsletter. Thank you for taking a look at them.
Please register from the URL below.

If you have registered as a member,My pageYou can sign up for our email newsletter from here.

If you are not a member, firstherePlease register as a member and register if you would like to receive our e-mail newsletter.

We apologize for the inconvenience, but we do not accept repairs other than defective products or sell individual parts (buttons, etc.).
Thank you for your understanding. For more information"About product repair and parts sales"Please refer to.

We apologize for the inconvenience, but please contact us by phone at the number below.
From the perspective of protecting personal information, we do not accept address changes by fax.
If you contact us by email, we may call you to confirm. We will respond after confirming your identity. Please note.

[MIKI HOUSE OFFICIAL SITE]
Phone: 0120-891-079 (toll free)
Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)

Please configure the settings that allow you to receive emails by specifying the domain provided by each email service you use.

If you use free email services such as Yahoo Mail or Gmail, there is a possibility that the emails we send to you may be automatically sorted into your spam folder.
Please check your spam folder once.
If you have already registered as a member, please check your My Page to confirm your order details.
If you have not yet registered as a member, please contact us using this inquiry form.
Please note that if you contact us by email, there is a possibility that our reply may not reach you, so we may respond to you by phone.
Thank you for your understanding.

[MIKI HOUSE OFFICIAL SITE] Phone: 0120-891-079 (toll free) Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)

Please make changes from the "Basic information such as name and home address" on the member page (My Page).
From the perspective of protecting personal information, we do not accept address changes by email or fax.
If you contact us by email, we will contact you by phone and confirm your identity before responding.

[MIKI HOUSE OFFICIAL SITE] Phone: 0120-891-079 (toll free) Business hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)

Regarding the procedure for requesting disclosure of your personal information, please seeMIKI HOUSE GROUP'S PRIVACY POLICY"Please refer to the.
We will respond after confirming that the request is from the person in question in accordance with relevant laws and regulations.

From the perspective of protecting personal information, we do not accept requests for changes to registered e-mail addresses or suspension of delivery.
We apologize for the inconvenience, but please go to the "Email Magazine Registration/Cancellation" section on the member page (My Page) to complete the procedure yourself.
*Please note that it may take some time for the information to be reflected, so you may receive the e-mail newsletter several times even after canceling the e-mail newsletter or completing the withdrawal procedure. Thank you for your understanding in advance.

If you have registered as a member,here

If you have forgotten your member informationherePlease contact us using the inquiry form.