If you have a limited number of uses, the coupon will not be returned even if you cancel your order once you have completed your order.
Therefore, please note that if the coupon is used once, you will not be able to use it again even if you cancel.

If it is in stock, you can add the item to your cart.
It is not possible to confirm how many stocks are in stock.

For more information on how to order, please see "Order processPlease see ".

If you use free email such as Yahoo Mail or Gmail, it may be possible that emails will be automatically allocated in your spam folder.
Furthermore, for smartphones and traditional mobile phones, emails may not be delivered depending on your preference to refuse to receive spam emails.
In rare cases, there may be delays in email delivery due to server congestion. Thank you for your understanding.

You can also check your order details from your purchase history on your My Page.
The purchase history isHere

*You must log in to your My Page.

If you have any questions,Contact formPlease contact us from here.
Please let us know your order number in that case.

For inquiries using the formHere

【MIKI HOUSE Official website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address : dmkd@mikihouse.co.jp

If your order is complete, the order details will be displayed in your purchase history on your My Page.
The purchase history isHere

*You must log in to your My Page.

You can check the order details in your purchase history on your My Page.
The purchase history isHere

*You must log in to your My Page.

If there are duplicate orders, please cancel.
Customers who place an order after registering as a member can cancel the order as long as the order is in the "Order Acceptance" status on their My Page. Please contact us using the inquiry form below with your order number. If you place an order without registering as a member, please contact us using the enquiry form below and with your order number.

For inquiries using the formHere

【MIKI HOUSE Official website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address : dmkd@mikihouse.co.jp

In principle, items ordered will be shipped on a per order basis. Even if you receive an additional order immediately, the system will not be able to send it together. Thank you for your understanding.
Shipping charges are free for orders of 11,000 yen (tax included) or more per item.
If the order amount is less than that, we will charge you a separate shipping fee.

You cannot change the ordered items.
We apologize for any inconvenience, but please cancel your order and place your order again.

Customers who place an order after registering as a member can cancel the order as long as the order is in the "Order Acceptance" status on their My Page. Please contact us using the inquiry form below with your order number.
If you place an order without registering as a member, please contact us using the enquiry form below and with your order number.

<Contact Us>For inquiries using the formHere

【MIKI HOUSE Official website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address : dmkd@mikihouse.co.jp

Please note that if your order is progressing to the status of "Product Preparation" or "Shipping Complete", the package has been delivered to the delivery company and cancellations are not possible.

You can check the order details in your purchase history on your My Page.
The purchase history isHere

*You must log in to your My Page.

We apologize for any inconvenience, but we do not accept reservations for products.

A favorite list is a product list page exclusively for customers where you can list products of interest.
It is useful when you are unsure about purchasing or when you want to compare and consider it with other products.
Please note that there is no notification of product arrivals or reservation functions.

*Please note that the product has arrived.HerePlease take a look.
*You must register as a member to use your favorite list.

On the product page you want to register, click "Add to favorites list."
You can always view the registered products in a list from the "Favorite List."
Products can be added to your favorite list by color.

*You cannot add your favorite list by "size".
The size will be automatically displayed on the system, but please be aware that this is not necessarily the size you want.

If the email address you entered is correct, it may not be possible to send the email correctly due to the system provided by the email service provider you are using.
This is especially common among customers who have registered with icloud or free email.
If you do not receive the email, please check the following:

[Emails will be sent to the spam folder and trash bin]
As email service providers have strict standards for junk email detection, emails from our company may arrive in a spam folder or the trash bin, not in the receiving folder.
Please check that the email has not been received in a folder other than [Receive].

[No emails received at all]
Emails may not be able to be delivered due to reasons such as domain-specific reception or setting up the spam filter function.
(Even if you use the same email address as before, we may not be able to send you an email.)

Please set up the settings that allow you to receive domain specifications and other information provided by the email services you use.
Address: dmkd@mikihouse.co.jp

*Due to the system of the email service provider, the email service provider may be deleted before receiving the product and will not be classified as a folder, and the delivery may not be possible.

If the above does not resolve the issue, we can also call to confirm your order and investigate the delivery status.
Also, if you inquire about the above by email, we may not receive a reply from you, so we may reply by phone.
Please enter your phone number to contact us before contacting us.

Credit cards, cash on delivery, PayPay, dPay, ALIPAY, Rakuten Pay, WeChat Pay, and NP deferred payment are available. For more information about payment methods, please see "User GuidePlease see ".

yes. Don't worry, we use an encryption technology called SSL to automatically exchange complex encryption, increasing the confidentiality of communication.
About security policyHerePlease see.

Payment methods cannot be changed after placing an order.
Please cancel your order and place your order again.
Cancellation is possible while your order is in the "Order Reception" status on your My Page. Please contact us using the inquiry form below with your order number.
If you place an order without registering as a member, please contact us using the enquiry form below and with your order number.

Please note that if your order is progressing to the status of "Product Preparation" or "Shipping Complete", the package has been delivered to the delivery company and cancellations are not possible.

For inquiries using the formHere

【MIKI HOUSE Official website] Phone: 0120-891-079 (toll-free number)
Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)
email address : dmkd@mikihouse.co.jp

Ordered items will be shipped on a per order basis.
Even if you receive an additional order immediately, the system will not be able to send it together. Thank you for your understanding. Shipping charges are free for orders of 11,000 yen (tax included) or more per item. If the order amount is less than that, we will charge you a separate shipping fee.

For inquiries using the formHere

【MIKI HOUSE Official website] Phone: 0120-891-079 (toll-free number)
Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)
email address : dmkd@mikihouse.co.jp

JCB/VISA/MASTER/Diner's Club/AMERICAN EXPRESS and its affiliated cards are available.  

On the screen where you select a payment method, select "NP Deferred Payment" to place an order. In addition to the product, we will deliver an envelope for NP deferred payment to the orderer. You can use the envelope to make payments at a bank or convenience store.


For more information about NP deferred payment, please seeUser GuidePlease see.

There is no cash on delivery fee. We will cover the costs.

Cash on delivery is currently available in all regions.

A security code is the three digits (or four digits) of the rightmost one printed on the signature column on the back of your credit card (on the front of the American Express).
If you use a credit card, you will need to enter your security code.

*Cards that do not have a security code printed cannot be used.
*American Express is a four-digit number printed on the top right (or top left) of the card.
*The parts displayed (front and back) and number of digits (3 or 4 digits) vary depending on the credit card company.
*If you have any questions about the security code, please contact the card issuer listed on the back of the card.

The customer will be responsible for the shipping costs for returns for products that are returned due to customer reasons, such as order errors or differences in image.
Please return it with "prepaid".
If the product is defective or the company is responsible for the matter, we will cover the matter.
Please return it by cash on delivery.
In principle, returns are limited to one week after the product is received.

*There is no delivery company specified. As there is a possibility that the item may be damaged or lost during delivery, we recommend using courier services (such as Kuroneko Yamato, Sagawa Express, Yu-Pack, and Kono Transportation) that provide compensation for the package and have a delivery history.

For more information, please see "User Guide | ReturnsPlease see ".

We will begin arrangements for refunds after we arrive at our company.
Therefore, it may take about a week for the procedure to be completed.
Please note that if you are in a long holiday, the procedure will be after the holidays.


A refund will be made by registered mail.


It will be offset if the credit card company closes in time.
If you are unable to make it in time for the closing date, the credit card company will refund you to the bank account you are using after the debit is deducted the following month.
For more information about refunds from your credit card company, please contact your credit card company.


A refund will be made via PayPay.


A refund will be made with d payment.
*If more than 180 days have passed since the date of your order, a refund will be made other than d Payment.


If you wish to receive a full refund of the purchase amount, you will receive a refund via Rakuten Pay.
*The Rakuten points you use will be returned.
However, if you use limited-time points and the cancellation date has passed its expiration date, those points will expire and will not be returned.
If a part of the purchase amount is refunded, it will be refunded by registered mail.


Alipay will refund you.
We will begin arrangements for refunds after we arrive at our company.
Therefore, it may take about a week for the procedure to be completed.
Please note that if you are in a long holiday, the procedure will be after the holidays.


A refund will be made using WeChat Pay.


If payment has been made, a registered cash refund will be made.

We apologize for the inconvenience, but please contact us.
Once we have confirmed the details, we will inform you of returns and exchanges.

*Please be sure to contact us within one week of receiving the product by contacting us via the inquiry form below or by calling the toll-free number.

For inquiries using the formHere

【MIKI HOUSEOfficial website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays) email address : dmkd@mikihouse.co.jp

Please check the following two points.

・In spam settingsThe email address to which the authenticated email is sent (auth@mikihouse.co.jpIs it set to receive emails from?
・Is authentication email not stored in the spam folder?
 
Please check the above and if you still have not received the verification email, please register as a member using a different email address.

This website identifies individuals using their email address.
Therefore, you cannot register multiple members using the same email address.
Please register as a member only one per person.

This is used when logging in to the membership page (My Page).
By logging in with your email address and password on the login screen, you can use a variety of services for free, such as registering your customer's address and phone number, registering a shipping address list, and registering your favorite list.

You can use this service by registering as a member.

You can change by logging in to the membership page (My Page).

Please proceed by clicking "Reset Password" on the login screen.

Have you entered the wrong email address and password?
Please note that your email address and password are the email address and password you registered with your customer information.

You can change by logging in to the membership page (My Page).

It won't take any.

This page allows you to check the information of registered customers.

Basic information about your name, home, etc.
Child information
Change password
Add/change delivery address list
Check your purchase history
Check your favorite products
You can do things like that.

For information on how to read size and the meaning of the terms, see hereDimension displayPlease see ".

There are individual differences in size, but as a guideline, we will explain thisDimension displayPlease see ".

If the product page does not contain information, please contact us using the inquiry form. We will measure the actual size.
Also, please see the dimensions notation here:Dimension displayPlease see ".

For inquiries using the formHere

【MIKI HOUSEOfficial website]
Phone: 0120-891-079 (toll-free number)
Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)
email address : dmkd@mikihouse.co.jp

We apologize, but we do not accept this service.

Gift delivery is possible, where various gifts (gifts) such as birth celebrations can be delivered directly to the gift recipient.
It is convenient when you cannot hand over a gift in person.

[If you would like gift delivery]
When placing an order, please specify the desired delivery address in the "Shipping Address" field.
In addition, the "Order Information" within the purchase procedure will be the address of the person who placed the order.
If you do not choose wrapping (550 yen including tax), the item will be delivered without wrapping.
If the delivery address is different, we will cut the price tag and deliver it to you even if you have not selected wrapping.
Please also specify the payment method, wrapping, and each required item.
For more information, see "User Guide"About the order processPlease check the " " page.

You can choose from "credit card", "PayPay", "ALIPAY", "Rakuten Pay", "WeChat Pay (WeChat Pay)" or "NP Deferred Pay".
We do not issue statements.
Please check the purchase history on your My Page for your order history.
The purchase history isHere

*You must log in to your My Page.
*If you make a purchase without registering as a member, please check the order completion email.

All product price tags will be cut and delivered only when wrapped.
In the case of picture books, we will deliver them with a sticker attached to the price display.

Each order requires one delivery address.
If you would like to have your order delivered to multiple locations, we ask that you place your order at each destination.

There is a fee (550 yen including tax).
If you select wrapping when placing your order, we will wrap it appropriately for your product and deliver it to you.
If you would like it wrapped, we will also include a tote bag.
We will select the type of tote bag to match the wrapping.

We do not offer gift wrapping services. If you choose wrapping (550 yen including tax), you can include one message card per order. Even if the wrapping differs depending on the shape of the product, the only message card you have chosen is the one you selected. There are multiple types, including those with pre-printed text and those with plain colors, so please select the required message card in your cart.

We will wrap it all together as one as possible. Depending on the product you choose, we may divide it into multiple categories due to the nature of the product shape and other factors.

*We apologize for any inconvenience, but we cannot accept customer requests, such as separate or organize wrapping.

We will only include a handbag if you would like it to be wrapped.
If the wrapping is divided due to shape or other reasons, we will include one handbag in a size that can be bundled together. Depending on the wrapping size, the tote bag may be separated. Thank you for your understanding.

*We will include an appropriate tote bag depending on the size. You cannot choose the type.

The name written in the "Requester" column on the delivery slip is usually the name entered in the address of the person who placed the order.

The page where you enter your credit card information and customer personal information uses highly confidential cryptographic communication technology called SSL (Secure Sockets Layer). There is no need to configure any special settings to use SSL, so you can enjoy online shopping with peace of mind.
Regarding the security policy,HerePlease see ".

MIKI HOUSEFor security reasons, we recommend using the latest version of the browser on our official website.
Other browsers may cause problems, such as the screen not displaying correctly.
For the recommended environment, see "HerePlease see ".

It is sent from the server of this website to your computer and accumulated on your hard disk.
The server of this website can only read cookies sent and accumulated by the server of this website.
This website cannot read cookies written by other websites or data on your hard disk.

The main purpose is to enhance the information and services provided to customers by ensuring that various content is working correctly and understanding usage status.

*Unless you have obtained consent from the user in advance, we will not obtain information that can identify individuals using cookies.

Users can accept or decline cookies by setting cookies, but if they are rejected, some content, mainly the form, will no longer be available. Thank you for your understanding.
How to set cookies differs depending on the browser.
Please see the instructions for your browser.

Please come to your nearest direct store. Location and opening hours are as follows:Shop listPlease see ".
The selection varies depending on the shop. Please note the product number and consult with staff at each shop.
Please call us to check the stock before you visit us.

Information on events and new releases held online shopping is announced through our e-mail newsletter. We appreciate your understanding of this.
Please register using the URL below.

If you are registered as a member,My PageYou can subscribe to our newsletter from.

If you are not a member, firstHerePlease register as a member and register if you would like to receive an email newsletter.

We apologize, but we do not accept repairs other than defective products or individual sales of parts (buttons, etc.).
Thank you for your understanding. For more information, please see "Product repairs and parts salesPlease see ".

We apologize for the inconvenience, but please contact us by phone at the following address.
From the perspective of protecting personal information, we do not accept changes to addresses by fax.
If you contact us by email, we may call you to confirm. We will respond after verifying your identity. Thank you for your understanding.

【MIKI HOUSEOfficial website]
Phone: 0120-891-079 (toll-free number)
Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)

Please set up the settings that allow you to receive domain specifications and other information provided by the email services you use.

For customers using free email such as Yahoo Mail or Gmail, it is possible that emails sent from our company will be automatically sorted into the spam folder.
Please check your spam folder.
If you have already registered as a member, please check your order details on your My Page.
If you have not registered as a member, please contact us using this inquiry form.
If you contact us by email, we may not receive a reply from you, so we may reply by phone.
Please be aware of this in advance.

【MIKI HOUSEOfficial website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)

Please make a change from "Basic Information, Name, Home, etc." on the membership page (My Page).
From the perspective of protecting personal information, we do not accept changes to your address by email or fax.
If you contact us by email, we will call you and confirm your identity before responding.

【MIKI HOUSEOfficial website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding Saturdays, Sundays, and holidays)

Regarding the procedure for requesting disclosure of customer personal information, please see "MIKI HOUSEGroup Privacy PolicyPlease see ".
In accordance with the relevant laws and regulations, we will confirm that this is an offer from the individual before responding.

From the perspective of protecting personal information, we do not accept any changes or suspension of the email address you have registered.
We apologize for the inconvenience, but please proceed by using the "Subscribe to/cancelling the email newsletter" section of the membership page (My Page).
*Please note that it may take some time for the information to be reflected, so you may receive your email newsletter several times even after canceling your email newsletter or after you cancel your membership. Thank you for your understanding.

If you are registered as a member,Here

If you have forgotten your membership information,HerePlease contact us using the inquiry form.