About the order process
MIKI HOUSE Below is an explanation of how to order on the official website.
If you are on your smartphone, tap the menu button on the left side of the top of the screen and click "Login/New Registration" on your computer, select "login" on the top of the screen and register as a new member or log in.
Please enter the page for the product you wish to purchase.
Please select the size, color, and quantity you would like to purchase and add it to your cart.
*Products that have not been sold, have ended, or have been waiting for arrival cannot be purchased.
*Products will not be secured simply by adding them to your cart. Items will be secured only once the purchase is completed.
- Please check the items you order, the number of purchases and the price.
- If you wish to change the number of points you wish to purchase, please enter the number you would like.
- If you would like to cancel your order, please click the "Delete" button for that item.
- If you would like to continue ordering other products, please click the "Continue shopping" button.
Once all the items you wish to purchase have been added to your cart, please click the "Proceed to purchase" button.
Please select if you have specified a delivery date and time.
If you would like a delivery box, please check the delivery box field.
Please specify the delivery address.
If you would like to receive your order to an address that you have already registered, please select the desired delivery address from the saved address and press the "Proceed to Select Shipping Method" button.
If you have not registered an address, please enter your delivery address in the "Shipping Address" field.
*You will need to choose one destination for each order.
*If the address you are sending to is your family home, please enter "○○-sama".
If you would like the item wrapped, please select "Set up gift wrapping".
*Wrapping on this site is charged (550 yen including tax).
On the gift wrapping settings screen, there are options for "gift wrapping" and "not used", so please select "gift wrapping".
Also, if there is a mixture of items in your cart that you would like gift wrapping and items you do not want gift wrapping, if you uncheck "Use wrapping" displayed on the right side of the product on the same screen, you will not be eligible for gift wrapping.
If you would like gift wrapping, you can also choose a message card.
Once all of the above settings have been completed, press the "Set Gift" button (red) at the bottom of the screen to reflect your settings.
For more information about gift wrapping, please see here.
https://www.mikihouse.co.jp/pages/gift-mh_wrapping
- Gift wrapping is charged (550 yen including tax). This is a "authorized paid wrapping" that comes with a tote bag (shopper) and one message card you selected.
- If you choose gift wrapping, we will cut the price tag before delivering it.
- The gift wrapping shape will be wrapped in the perfect shape at our online shop.
We will pack it together and package it as much as possible, and we cannot divide the wrapping into multiple pieces at the customer's request.
* Customers cannot specify this.
- You can only specify a message card if you choose wrapping.
You can only select one card from a number of standard messages printed on it.
* Customers are not allowed to freely enter a message when placing an order. We have a "plain" message card, so you can send the delivery address to your home and write your own message by hand.
*Even if the wrapping cannot be combined in one due to the shape of the product, only one message card will be included.
- We will provide the type of tote bag (shopper) in the perfect shape to match the shape of the gift wrapping.
* Customers cannot specify this.
You can choose to pay by credit card, cash on delivery, PayPay, dPay, ALIPAY, Rakuten Pay, WeChatPay, and NP deferred payment.
If you are purchasing (guest purchase) without logging in as a member, please enter the information about the person who placed the order.
If the address of the recipient and the person who placed the order are the same, please select "The person who placed the order is the same as the address of the recipient."
If you would like to deliver the item directly to the gift recipient, please select "The orderer and shipping address are different" and enter the sender. The sender's information entered will be written in the "Sendor" section of the shipping slip.
For more information on how to use the coupon, click here
Press "Order Complete" to display the order completion screen, and you're done.
You will receive an order completion email to the email address you entered as your contact information, so please check.
If you do not receive the email, please check that there is no email in your spam folder or similar.
If you do not specify a delivery date for your ordered items, they will be shipped by Kuroneko Yamato (Yamato Transport Co., Ltd.) within three business hours after the order date.
In addition, some special items take longer than usual to deliver.
If you choose cash on delivery as your payment method, you will be required to pay in cash to a Kuroneko Yamato delivery person at the delivery address when the product is delivered.
About delivery
The delivery method is by courier (Kuroneko Yamato).
If you have not specified a delivery date, we will ship it from the warehouse within three business days following the order date.
*Orders with no specified delivery date will be shipped with priority. Therefore, if you specify a delivery date, shipping will be delayed.
*Delivery dates vary depending on the delivery area. Due to reasons such as far away, we may not be able to accept your specified date. Thank you for your understanding.
*Orders placed during long holidays will be shipped from the end of the holiday.
*Please check the product page for estimated delivery times for special products such as furniture (baby beds, etc.), personalized products, lucky bags, and birth preparation sets.
Please note that depending on the availability of the product, we may have to wait a while for delivery or refuse delivery. (In that case, we will always contact you.)
We do not ship overseas.
When you ship your ordered items, we will send you a "Shipping Complete Email" to let you know your parcel number.
If the item does not arrive after the expected delivery date, please contact us.
Phone: 0120-891-079 (toll-free number)
Opening hours: 10:00-17:00 (excluding weekends, public holidays, winter and summer holidays)
email address : dmkd@mikihouse.co.jp
For special products such as furniture (baby beds, etc.), personalized products, lucky bags, and birth preparation sets, we provide details regarding delivery on each product page, so please refer to them.
*Some products may not be able to be shipped together with other products.
Please note that depending on the availability of the product, we may have to wait a while for delivery or refuse delivery. (In that case, we will always contact you.)
We do not ship overseas.
When you ship your ordered items, we will send you a "Shipping Complete Email" to let you know your parcel number.
If the item does not arrive after the expected delivery date, please contact us.
Phone: 0120-891-079 (toll-free number)
Opening hours: 10:00-17:00 (excluding weekends, public holidays, winter and summer holidays)
email address : dmkd@mikihouse.co.jp
You can specify the delivery date and time when placing your order.
You can choose from 3 business days after the order date.
*The period during which you can choose a specified date may change due to system reasons.
*Delivery will be delayed if you choose a delivery date. If you would like the fastest delivery time, please select "Do not specify."
*Please note that there are some exceptions such as special products, pre-ordered items, and lucky bags.
*We may not be able to accept your specified date due to reasons such as being far away. Thank you for your understanding.
■You can choose to specify the delivery time from the following
Specify time zone
in the morning
14-Around 4pm
16-Around 6pm
18-Around 8pm
19-Around 9pm
If you would like a delivery box, please check the delivery box field.
Kuroneko Yamato (Yamato Transport Co., Ltd.)
*You cannot specify another delivery company.
Shipping costs are 880 yen (tax included) nationwide.
Free shipping for purchases over 11,000 yen (tax included) of your order.
*Please note that there are some exceptions.
| Purchase amount (tax included) | Shipping fee (tax included) |
|---|---|
| Less than 11,000 yen | 880 yen |
| Over 11,000 yen | 0 yen |
| Handling of remote islands | There is no additional shipping charges for remote islands or some areas. |
|---|
Please note that we do not accept overseas shipping.
After June 1, 2023, there will be an additional charge for changing your shipping address after shipping.
Regarding the start of freight collection when changing delivery address (forwarding)
Payment methods
MIKI HOUSEThe following payment methods are available on the official website:
Payment will be automatically transferred from the account you specify based on the terms and conditions of your card membership.
■Cards
JCB/VISA/MASTER/Diner's Club/AMERICAN EXPRESS
The above credit cards (partner cards with the above credit cards) can be used.
*We do not recommend using debit cards and prepaid cards as there is a possibility that multiple debit cards may be temporarily debited.
■Payment method
Only one payment is available.
■Payment date
This is the payment date for the credit card company you use.
■Note
MIKI HOUSEThe official website uses an online payment service. Information is sent encrypted using SSL, so please feel free to use this service.
Please note that depending on the results of the examination, etc., the credit card company may not have approved the product.
Credit cards other than those in your name cannot be used.
Please check with the card company you are using in advance for the card usage limit.
Credit card usage accounts (sales slips) cannot be issued as they are online payments.
For details on using your credit card, please check the usage statement from your credit card company or the credit card company's web statement service.
You can pay the product in exchange for the product at the delivery address.
Since payment will be made at the delivery address, this cannot be used if you are shipped directly to the gift address.
Payment is made in cash only.
■Delivery company
Yamato Transport Co., Ltd. (Kuroneko Yamato)
■Cash on delivery fee
free
■Payment method
cash
■Note
・The maximum amount that can be used in one order is within 300,000 yen (tax included).
Balance payment andDeferred paymentYou can use the following.
The PayPay app will launch, so please complete your payment.
A QR code for payment will be displayed, so please load it using the PayPay app on your smartphone to complete your payment.
dPayment You can pay by telephone fees, d Payment balance, credit cards other than d Card, or d Points, or pay with d Card.
Alipay International Payment is a payment method provided by Alipay. You can use the payment information you have registered in your Alipay account to pay for your items, etc. with the yuan.
*Please wait a while after pressing the "Buy" button. During this time, do not press the "Back" or "Stop" button on your browser. If payment error occurs, it may take up to two weeks for a refund.
The usage instructions are as follows:
{Account Login}
How to log in to your Alipay account and pay
《Alipay App》
How to launch the Alipay app on your smartphone and pay
*If you make a purchase using a smartphone with the Alipay app installed, you will need to pay using the Alipay app.
The Alipay international payments provided by our company are for Japanese corporations, so collection payments will be made in Japanese yen. Please note that specifications may differ from those provided by Alipay in China.
For information on Alipay international payments, please also refer to the following website:
The URL is subject to change.
https://www.sbpayment.jp/support/how_to_pay/alipay/
You can make smooth payments using your usual Rakuten ID and password.
Rakuten Pay is easy, safe, and great value for money, allowing you to earn and use Rakuten points.
*Rakuten points can only be accumulated by paying with Rakuten Card, Rakuten Points, or Rakuten Cash.
For more information, please click here.
https://checkout.rakuten.co.jp/
This is a smartphone payment system provided by the messenger app "WeChat."
Payment is via the WeChat app. If you are using a smartphone, the WeChat app will open when you pay and you will be directed to the payment screen.
If you are using a computer, load the 2D code displayed on the screen using the WeChat app and proceed to the payment screen.
This is a safe and easy payment method that allows you to pay later at a convenience store, post office, or bank after confirming the arrival of the product.
Once the product arrives, the invoice in a blue envelope will be sent to the buyer's address.
The invoice will be sent separately from the product, so please make payment within 14 days of issuance.
If payment cannot be confirmed even after the payment deadline has passed, a fee may be added.
*Notes
Deferred payment fee: No fees are required for payments at convenience stores. If you pay at a bank or post office, a specified transfer fee may be charged.
For postpaid orders,Net Protections Co., Ltd.The deferred payment service will be applied and the payment claim will be transferred to the company.
NP Deferred Payment Terms and Company's Privacy PolicyPlease agree to this and choose a deferred payment service.
The cumulative balance is up to 162,000 yen (tax included).
If the user is a minor, please use the service with the consent of a legal representative.
Please check the link for more details.
https://np-atobarai.jp/
*About administrative fees for late payment
If the payment deadline passes for a certain period, a late fee may be added by Net Protections Co., Ltd.
If this is added, we ask that you pay with an amount including late fees.
The first late fee will be added within two weeks from the payment deadline.
Each session costs 297 yen (tax included), and you will receive a maximum of three sessions.
Please note that even if you contact us about your payment schedule, we will not be able to stop the additional charge.
https://np-atobarai.jp/terms/atobarai-buyer.html
Regarding returns
We only accept returns and do not accept exchanges for products.
Even if you would like to have an exchange, please place your order again after returning it.
If you would like to return the product, please contact us within one week of receiving the product by contacting us via the inquiry form below or by calling the toll-free number.
If you have delivered a product that is different from the product you ordered or a defective product, please contact us.
For more information, please see "If you receive a defective or different product from the ordered productPlease see ".
We do not accept exchanges of products due to customer convenience.
We will handle returns.
※The customer is responsible for the specified shipping fee and return shipping fee.
【MIKI HOUSEOfficial website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding weekends, public holidays, winter and summer holidays) email address : dmkd@mikihouse.co.jp
*Please note that returns are not possible in the following cases:
- Products for discounted items and lucky bags (excluding defective items)
- Reserved items such as fully made-to-order products
- If you lose your product tag, shoe box, or other equipment such as the instructions
- Opened hygiene products
- If it is dirty or damaged
- Items purchased from other stores
- Once used and washed
- If lost at your own risk
- If more than a week has passed since the product was received without any notification
- For return from outside of Japan
- If you use the forwarding service
- If you send products received in Japan overseas by yourself
If you wish to return or exchange due to our responsibility, such as a defective product, please return the item by cash on delivery.
Customers will be responsible for any shipping costs for returns due to customer convenience, such as incorrect sizes.
■If you pay by cash on delivery
A refund will be made by registered mail.
■If you pay by credit card
All products will be cancelled if the credit card company closes in time.
If you are unable to make it in time for the closing date, the credit card company will refund you to the bank account you are using after the debit is deducted the following month.
For more information about refunds from your credit card company, please contact your credit card company.
■ If you are paying with PayPay
A refund will be made via PayPay.
■If you pay with d payment
A refund will be made with d payment.
*If more than 180 days have passed since the date of your order, a refund will be made other than d Payment.
■If you pay using Rakuten Pay
If you wish to receive a full refund of the purchase amount, you will receive a refund via Rakuten Pay.
※Rakuten points you use will be returned.
However, if you use limited-time points and the cancellation date has passed, those points will expire and will be returned.Not there.
If a part of the purchase amount is refunded, it will be refunded by registered mail.
■If you are paying with ALIPAY
Alipay will refund you.
■If you pay using WeChat Pay
A refund will be made using WeChat Pay.
■If you pay with NP deferred payment
The refund method will differ depending on whether you return all purchased items or not.
If payment has been made, a registered cash refund will be made.
If you have not yet paid, no payment is required.
If payment has been made, a registered cash refund will be made.
If payment has not yet been made, we will inform you during the return process.
There is no designated delivery company when returning the item, but we cannot be held responsible for loss during delivery, so please use a delivery company that has a delivery history.
*We recommend using courier services (such as Kuroneko Yamato, Sagawa Express, Yu-Pack, Seino Transportation, etc.) that provide package compensation and have a delivery history.
〒581-8505 Wakabayashicho 1, Yao City, Osaka Prefecture-76-2 MIKI HOUSE To the official website return service TEL: 0120-891-079
If you receive a defective or different product from the ordered product
We take every precaution to ensure the quality of the products we deliver, but if you receive a product that is different from the product you ordered or defective, please contact us.
Once we have confirmed the details, we will inform you of returns and exchanges.
Please contact us within one week after receiving the product.
【MIKI HOUSEOfficial website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding weekends, public holidays, winter and summer holidays) email address : dmkd@mikihouse.co.jp
Please send it by cash on delivery.
After confirming the returned product, the product price will be refunded within 10 business days (excluding Saturdays, Sundays, and holidays).
There is no designated delivery company when returning the item, but we cannot be held responsible for loss during delivery, so please use a delivery company that has a delivery history.
*We recommend using courier services (such as Kuroneko Yamato, Sagawa Express, Yu-Pack, Seino Transportation, etc.) that provide package compensation and have a delivery history.
〒581-8505 Wakabayashicho 1, Yao City, Osaka Prefecture-76-2 MIKI HOUSETo the official website return service TEL: 0120-891-079
About gift wrapping
MIKI HOUSEThe official website offers wrapping services for a fee (550 yen including tax).
If you would like the item wrapped, we will include a tote bag and one message card you have chosen.
We will select the type of tote bag to match the wrapping.
You can specify this in your cart when placing your order.
Learn more about gift wrapping
Frequently asked questions about gift wrappingHere
Product repairs and parts sales
We will explain product repairs and parts sales.
If you suspect that the product is defective, please contact the contact information below.
Depending on the content of your consultation, we may not be able to hold the product in advance or accept repairs. Thank you for your understanding.
Some parts are sold.
We may be able to handle repairs, so please contact the contact information below.
【MIKI HOUSEOfficial website] Phone: 0120-891-079 (toll-free number) Opening hours: 10:00-17:00 (excluding weekends, public holidays, winter and summer holidays) email address : dmkd@mikihouse.co.jp
About consumption tax
MIKI HOUSEThe official website displays consumption tax prices on all screens with tax included.
*Frame consumption tax less than 1 yen will be reduced.
About using this site
MIKI HOUSEThank you for using our official website (hereinafter referred to as "this site").
When using this website, you will be deemed to have agreed to the following contents: The following contents may be changed as necessary without prior notice to the customer, so please check the latest information posted on this page when using the service.
When using online shopping, please check the usage guide listed on each site separately.
The information posted on this website is posted by Sanki Shoko Co., Ltd. (hereinafter referred to as the "Company") for the purpose of disclosing company information about our company.
We take great care when posting information, but please be aware that errors may occur due to incorrect operation of machines, etc., or other circumstances, in the posted information.
The information posted on this website is as of the date of publication. Please note that the information may differ from the viewing date.
You are responsible for using this site.
Although we carefully create and manage documents, photos, illustrations, videos, software, links, and other information posted on this website, we do not guarantee the accuracy or completeness of all information.
We may change all or part of the content posted on this website without prior notice to you. However, we do not guarantee that we will update this site.
We are not responsible for any damages caused by information (including data) obtained from this website. Furthermore, we will not be liable for any damages caused by the use of this site or any information obtained from other sites where links are set up on this site (including links from this site).
We may suspend or suspend this site without prior notice to you.
All content such as images, text, articles, and other content posted on this site (hereinafter referred to as content) is protected by copyright laws, various treaties, and other laws from Japan and other countries.
All content posted on this site is the property of our company and copyright belongs to our company.
Therefore, it is prohibited to use and reproduce this Content (including copying, modifying, uploading, posting, sending, distribution, licensing, selling, publishing, etc.) in advance without prior written permission from our company, without prior written permission.
When using this site, you may need to register your personal information for the purposes of providing information to customers. Your registration information and personal information obtained by our company through use of this website are listed separately.Privacy Policywill be handled according to the following.
Links to sites from other companies and organizations have been set up to ensure smooth information to those who view this site. In addition, we select the linked sites based on our careful judgment so that we do not undermine your convenience. However, the linked sites that have been installed are outside our control, and we are not responsible for any customer problems that arise therefrom.
Privacy Policy
Privacy policyHerePlease check from here.
